Summary on ‘Best in class’ draft 1

In the article, “Dubbed ‘the best in class’: 6 things about Hong Kong’s MTR rail system,” Khan (as quoted in Lee, 2015) was filled with commendations on Hong Kong's Mass Transit Railway (MTR) and pinpoint that the standards of MTR should be used as the basic criterion for railway operator in other countries. Firstly, it states that Hong Kong's railway has one of the most profitable revenue and mentioned that due to hundreds of different stations, it carried millions of passengers daily across the entire coverage network distance of 221km. It also commented that MTR encounters a significant small number of minor delays as it spend more than one third of MTR Corporation’s (MTRC) revenue on rail maintenance, as well as conducting frequent quality check to maintain the system. In addition, Lee remarked that MTRC is highly efficient in manpower and dealing with crowd control measures to broadcast critical information to it respective stations when a problem occurred. With all this measurements, it is absolutely a good practice for railway operating system to maintain the high standards and efficiency that it has.

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