Summary on "Best in Class"

In the Straits Time article, "Dubbed 'the best in class': 6 things about Hong Kong's MTR rail system", Singapore Transport Minister Khaw Boon Wan (2015) was filled with commendations on Hong Kong's Mass Transit Railway (MTR). In addition, he graded MTR as the best railway system in the world and lauded that the trustworthiness standards of MTR should be classified as the basic criterion for Singapore's SMRT and SBS Transit. In total, 6 facts about MTR were mentioned in the article. Firstly, Hong Kong MTR's railway pricing is the highest globally and the track of MTR covers a significantly longer distance of 221km in which SMRT only covers 162km. In terms of fault occurrence, the MTR encounters lesser minor delays as compared to SMRT. In every 300,000km MTR covers, the passengers encounter only one delay of five minutes or more. However, in SMRT, the similar delay happens approximately every 137,000km. Furthermore, it was mentioned in the article that37 per cent of MTRC's earnings were devoted to the rail maintenance. A confession by Mr Khaw stated that only 19 per cent of the SMRT's earnings were provided for the maintenance on its railway system. Lastly, MTRC is well-known for its highly efficient manpower and crowd control measures. For instance, the total number of staffs stand at 5,800 and they will perform routine checks on the long track of the railway system every couple of days, displaying their high level of work ethics. Whenever they go on their checks, a vehicle equipped with ultrasonic techniques will be drove by them along the track to spot for flaws that are not detectable with human eyes. Singapore on the other hand only executes its maintenance check on nearly a week basis, which revealed its lack of efficiency and effectiveness correlated to MRTC. MRTC operates a high-tech control centre named Super Operations Control Centre (OCC) that provides counter measures or useful solutions when problem occurs. For example, coaches are prepared for side tracked travellers.

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